Why Choose Us

We are Team General Aluminum.

If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to General Aluminum. Our people, our plants and our management have a passion for quality and continuous improvement. Whether we provide a raw casting or a machined & assembled component to our customer, we always give our best effort with ever improving quality.

General Aluminum is an Equal Opportunity Employer. All associates and applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Corporate IT Technician

    Corporate IT Technician

    General Aluminum Manufacturing Company

    Ravenna, OH

    $40,000 - $50,000 a year - Full-time

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    Job details

    Salary

    $40,000 - $50,000 a year

    Job Type

    Full-time

    Qualifications

      • Associate (Preferred)
      • Help desk: 1 year (Preferred)
      • Windows: 1 year (Preferred)
      • US work authorization (Preferred)

    Full Job Description

    Job purpose

    The IT Technician handles the technical IT needs and help desk requests for multiple plants.

    Duties and responsibilities

    · Perform setup, troubleshooting and diagnostics on any computer equipment, network peripherals, thermal printers, scanners, and software.

    · Install, replace and maintain peripherals and computer equipment. Ensure devices are labeled and tracked

    · Computer software – problem solve programs that lock up or run slowly, scan for viruses, spyware, install or remove programs as directed.

    · Network cabling - ensure cables are tested, labeled, and certified. Work with Corporate IT to perform changes and modifications to network.

    · Computers – setup new workstations to our standards; asset track and label, reload workstations as required. Troubleshoots failed devices (hard drives, monitors, etc.) and repair or replace as necessary.

    · Responsible for responding to user requests in a timely manner.

    · Play an active role in documenting installation procedures and configuring equipment as per guidelines set forth by Corporate Information Technology and Sarbanes Oxley policies and procedures.

    · Assist with all related testing and implementation of new systems or applications as per standards set forth by Corporate Information Technology.

    · Acquire thorough understanding of all backup systems, and their use.

    · Can handle support calls on a variety of issues.

    · Play an active role in the maintenance of peripherals, backup systems, local tape backup changes, server resets, and any other items

    · Be knowledgeable of application upgrades, design changes, setup requirements, and change management procedures.

    · Train users in use of computer equipment and software as required.

    · Knowledge of EDI and Bar Coding requirements – assist users in use of software and making necessary changes.

    · Writing and consultation of technical papers and user guides as required.

    · Perform regular audits / tests to ensure systems stability in the operations environment and complete the logs that monitor these tasks.

    · Understanding of technology used in the automotive industry and other industries we serve.

    · Complete IT forms and comply with Sarbanes Oxley requirements.

    · Perform testing and maintain the disaster recovery plan and all related documentation.

    · Responsible for learning the core business and using that knowledge to further the understanding of the position.

    · Perform any other related duties as assigned by the IT department.

    · Proficient handling of support tickets in an efficient manner

    Qualifications

    · Associate’s or Bachelor’s Degree in related field or equivalent combination of education and experience.

    · Three (3) years’ experience in the IT field, preferably in manufacturing environment.

    · Advanced knowledge with Microsoft Office programs

    · Strong PC Knowledge with an understanding of networks

    · Strong communication and customer service sills (both internal and external)

    Working conditions and environment

    Climate controlled office environment with exposure to a manufacturing/foundry setting. Must be able to work in production environment as needed.

    On-call availability for minimum 2 days per month

    Occasional evening and weekend work to meet deadlines

    Must be willing to travel to other sites 1-2 days per week

    Dexterity of hands and finger to operate a computer keyboard, mouse, power tools, and to handle other computer components

    Occasional inspection of cable in floors and ceilings

    Ability to use scissors lift, after proper training and certification

    Lifting and transporting of objects, such as computers and peripherals

    Job Type: Full-time

    Pay: $40,000.00 - $50,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • On call
    • Weekend availability

    COVID-19 considerations:
    We follow all CDC guidelines, and require masks to be worn by all employees and visitors.

    Education:

    • Associate (Preferred)

    Experience:

    • Help desk: 1 year (Preferred)
    • Windows: 1 year (Preferred)

    Work Location: Multiple Locations